The work takes place at your premises, I work as part of your team, and introduce myself as an employee of your company.  You can hear every word I say to your valued customers, and they think that you have an extra member of staff.

I contact all your due and overdue customers.

All I need is a list of outstanding customers, a phone, access to your customer contact info, invoices, and any delivery notes or any other relevant information. 

Your customers hear a polite friendly request for money due or overdue invocies. 

I find out when their next payment run is, are you on it, how much are they paying - and if not, why not. 

If your late paying customers give an excuse for late or non payment, then I've heard it all before and can give the appropriate response.  They soon realise that excuses no longer work. 

If any queries are holding up your money, I will sort them out or pass to you if any action is needed. 

Quite quickly a customer gets used to a friendly, regular call each month.  Late paying customers soon realise you now employ someone dedicated to getting money in, who won't accept excuses or be fobbed off!